Terms of Service

Last Updated: March 3, 2026

Welcome to Lead Lock. By applying for and using our automated lead response service, you agree to these Terms of Service. Please read them carefully.

1. Service Description

Lead Lock provides automated lead response services for HVAC, plumbing, and electrical contractors. Our service includes:

• Automated lead response in under 90 seconds
• Integration with your lead sources (HomeAdvisor, Angi, Google, Facebook, etc.)
• Custom response templates in your voice
• Lead qualification based on your criteria
• Calendar integration for automatic appointment booking
• 24/7 monitoring and response

2. Pricing & Payment

2.1 Payment Terms

• The $1,500 setup fee is due upon application submission
• Monthly subscription charges begin on your go-live date
• Monthly fees are billed automatically on the same day each month
• All payments are processed via Stripe
• You are responsible for maintaining valid payment information

2.2 Failed Payments

If a monthly payment fails:

• We will attempt to process payment 3 times over 7 days
• Service may be paused if payment cannot be processed
• You will be notified via email and given opportunity to update payment method
• Service resumes immediately upon successful payment

3. Implementation Timeline

3.1 Standard Timeline

• Day 0: Application submitted and payment confirmed
• Day 1: Kickoff call scheduled (30 minutes)
• Week 1: Integration with lead sources and template building
• Week 2: Testing, training, and final adjustments
• Day 10: Go-live (typical timeline)

3.2 Timeline Delays

Implementation timeline may be extended if:

• You are unavailable for the kickoff call within 7 days of application
• Required access to lead platforms is delayed
• Technical issues with third-party integrations occur
• Additional customization is requested beyond standard scope

4. Your Responsibilities

4.1 Required Access

You agree to provide:

• Login credentials or API access to all lead platforms
• Access to your Google Calendar or scheduling system
• Business information (pricing, service areas, availability)
• Timely responses during implementation (within 48 hours)

4.2 Accurate Information

• All information provided in your application must be accurate
• You must update us if your business information changes
• You are responsible for keeping your contact information current

4.3 Compliance

• You must comply with all laws and regulations in your jurisdiction
• You are responsible for honoring appointments booked through Lead Lock
• You must maintain professional communication with leads

5. Our Responsibilities

5.1 Service Delivery

We commit to:

• Respond to qualified leads in under 90 seconds
• Monitor all connected lead sources 24/7
• Maintain system uptime of 99%+
• Provide ongoing technical support
• Keep your data secure and confidential

5.2 Service Limitations

We are not responsible for:

• Downtime of third-party platforms (HomeAdvisor, Angi, Google, etc.)
• Lead quality from your lead sources
• Your close rate or business performance
• Missed appointments or customer service issues
• Changes to third-party APIs or terms of service

6. Cancellation & Termination

6.1 Your Right to Cancel

• You may cancel your subscription at any time
• Cancellation takes effect at the end of your current billing period
• No refunds for partial months
• The $1,500 setup fee is non-refundable after go-live (except under our 30-day guarantee)

6.2 Our Right to Terminate

We may terminate service if:

• You violate these Terms of Service
• Payment fails repeatedly
• You use the service for illegal or unethical purposes
• You harass or abuse our support staff

7. 30-Day Money-Back Guarantee

7.1 Guarantee Terms

• 30-day period begins on your go-live date
• You must have received at least 10 leads during the 30-day period
• Service must have been actively running (not paused by you)
• You must contact us to request refund before day 30
• Monthly subscription fees are not refundable

See our Refund Policy for complete details.

8. Intellectual Property

8.1 Our Property

• Lead Lock name, logo, and branding are our property
• The automation system and technology are proprietary
• You may not reverse engineer or copy our system

8.2 Your Property

• Your business data, leads, and customer information remain yours
• Response templates are customized for you but built on our platform
• You retain ownership of all your business intellectual property

9. Data & Privacy

We take your privacy seriously:

• We only collect data necessary to provide the service
• Your customer data is never shared or sold
• We maintain industry-standard security practices
• You can request data deletion upon cancellation

See our Privacy Policy for complete details.

10. Limitation of Liability

10.1 Service Disclaimer

Lead Lock is provided "as is" without warranties of any kind. We do not guarantee:

• Specific lead volume or quality
• Specific close rates or revenue increases
• Uninterrupted or error-free service
• Compatibility with all third-party platforms

10.2 Liability Limits

• Our total liability is limited to fees paid in the past 3 months
• We are not liable for indirect, incidental, or consequential damages
• We are not liable for lost profits or business opportunities
• Some jurisdictions don't allow these limitations, so they may not apply to you

11. Market Exclusivity

To protect the competitive advantage:

• We limit service to 3 contractors per market area per service type
• Your market area is defined as your primary service ZIP codes
• If your area is full, you may be placed on a waitlist
• This policy may change with 30 days notice

12. Changes to Terms

• We may update these Terms of Service with 30 days notice
• Notice will be sent via email to your registered address
• Continued use of service after changes constitutes acceptance
• Material changes (pricing, core features) require explicit consent

13. Dispute Resolution

13.1 Informal Resolution

Before taking legal action, you agree to:

• Contact us at leads@leadlockai.net
• Provide detailed description of the issue
• Work with us in good faith to resolve the matter
• Allow 15 business days for resolution

13.2 Governing Law

• These terms are governed by New York State law
• Any disputes will be resolved in New York courts
• You waive the right to jury trial
• You waive the right to class action lawsuits

14. Miscellaneous

14.1 Entire Agreement

These Terms, along with our Refund Policy and Privacy Policy, constitute the entire agreement between you and Lead Lock.

14.2 Severability

If any provision is found invalid, the remaining provisions remain in full effect.

14.3 Assignment

You may not transfer your account or service to another party without our written consent.

14.4 Force Majeure

We are not liable for failures due to events beyond our reasonable control (natural disasters, internet outages, pandemics, etc.).