30-Day Money-Back Guarantee

Last Updated: March 3, 2026

Our Promise to You

We're confident that Lead Lock will transform how you handle leads. But we also know that trust has to be earned. That's why we back our service with a straightforward, no-hassle 30-day money-back guarantee.

If Lead Lock doesn't deliver faster response times and more booked appointments in your first 30 days, you get your full $1,500 setup fee back. Simple as that.

What's Covered

What Qualifies for a Refund

You're eligible for a full refund if:

• You request the refund within 30 days of your go-live date
• Lead Lock is not responding to leads within 90 seconds as promised
• The system is not booking appointments automatically as described
• You're experiencing technical issues we cannot resolve
• The service is not working as advertised
• You're simply not satisfied with the results

What's NOT Covered

Situations Not Covered

The guarantee does not apply if:

• You received fewer than 10 leads during the 30-day period (we need volume to demonstrate value)
• You paused or disabled the service for more than 7 days during the guarantee period
• You failed to provide required access to lead platforms or calendar
• The issues were caused by third-party platform outages beyond our control
• You're requesting a refund after the 30-day period has ended

How the 30-Day Period Works

When Does It Start?

The 30-day guarantee period begins on your go-live date - not your application date or kickoff call date.

What We Track

During your 30-day period, we monitor:

• Average response time to leads
• Number of leads received and responded to
• Number of appointments booked
• System uptime and performance
• Any technical issues reported

How to Request a Refund

Refund Processing

Timeline

• Approval: Within 24 hours of your request
• Processing: 5-7 business days
• Bank posting: Depends on your bank (typically 3-5 business days)

Refund Method

Refunds are issued to the original payment method used for the $1,500 setup fee (typically your credit card via Stripe).

After a Refund

What Happens to Your Service

• Lead Lock service will be deactivated immediately
• Automated responses will stop
• You'll receive an export of your data (leads, responses, appointments)
• Your account and all configurations will be deleted after 30 days

Can You Re-Apply Later?

Yes! If you want to give Lead Lock another try in the future, you're welcome to re-apply. The same guarantee will apply.

Monthly Subscription Cancellation

While the $1,500 setup fee has a 30-day guarantee, the monthly $697 subscription works differently:

• Cancel Anytime: No contracts, no commitments
• Effective Date: Cancellation takes effect at the end of your current billing cycle
• No Refunds: Monthly fees are not refundable (pro-rated or otherwise)
• How to Cancel: Email us or cancel from your account dashboard

Our Commitment

This guarantee exists because we genuinely believe in Lead Lock. We've seen it work for contractor after contractor:

• 12% → 34% close rate improvements
• Response times from hours to under 90 seconds
• Automatic appointment booking while they sleep

But we also know that every business is different. If Lead Lock isn't the right fit for you, we don't want to keep your money.

Important Notes

One Guarantee Per Business

The 30-day guarantee applies once per business entity. If you've previously used the guarantee and re-apply, standard terms apply.

Good Faith Requirement

This guarantee is offered in good faith. We reserve the right to deny refunds for:

• Fraudulent applications or payment information
• Abuse of the guarantee (e.g., using service for 29 days then requesting refund)
• Failure to participate in implementation (not showing up to kickoff, not providing access)

Changes to This Policy

We may update this refund policy with 30 days notice. Changes will not affect applications already submitted. Your guarantee terms are locked in when you apply.

Questions? We're Here

If you're unsure whether you qualify for a refund, or if you have any questions about this guarantee, just ask. We're happy to clarify.

The Bottom Line

We want you to be thrilled with Lead Lock. If you're not seeing the results we promised within 30 days of going live, tell us and we'll refund your $1,500 setup fee. No fine print, no hoops to jump through.

You risk nothing. You have everything to gain.